How a Manchester Cab Office Boosted Bookings by 65% in Just 3 Months

Running a local cab office in Manchester isn’t easy. CityRide Taxis was struggling with the same problem most taxi operators face: missed calls, frustrated passengers, and drivers leaving due to poor communication.

When they reached out to Dispatch Matrix, the goal was simple – fix their booking process and bring some peace of mind back to their operations.

The Challenge

CityRide’s in-house dispatchers were overwhelmed, especially during weekends and rush hours. Passengers would hang up before an operator answered, and drivers complained about not being updated quickly enough. This created a cycle of lost revenue and unhappy drivers.

The Solution

Dispatch Matrix stepped in with a 24/7 live dispatch support system. We trained a team of dedicated agents to handle calls, track drivers in real time, and send automated booking confirmations to passengers.

Instead of worrying about missed calls, CityRide now had an always-available, professional team running their dispatch.

The Results

The difference was night and day:

• +65% increase in completed bookings within 3 months.

• 40% faster response times to driver requests.

• 55% improvement in driver satisfaction scores.

The Client’s Words

“Dispatch Matrix transformed our operations. Our drivers and passengers are happier than ever.” – Operations Manager, CityRide Taxis

CityRide is now a growing success story, proving that even small cab companies can thrive with the right partner.